FAQ
What is your return policy?
All limited edition products and customized items are final sale, nonrefundable and cannot be returned for store credit. All stock products may be returned no later than 14 days upon receipt of shipment. All merchandise must be in “like new” condition and must contain all original packaging materials, components and accessories.
What is your damaged item policy?
All damaged or faulty items received must be documented and notice received within 2 days of receipt of shipment. Our customer service team will provide a pre-paid shipping label for your convenience. Item(s) must be sent within 5 business days. Upon receipt, a member of the Kraken Golf team will make best efforts to repair the item(s). If repair cannot be made, a replacement will be sent at no additional charge. Due to the limited nature of most items, if a replacement is unavailable you will be refunded in full.
Please allow 1 to 2 billing cycles for the credit to appear on your statement.
How do I initiate a return?
Simply email info@krakengolf.com with your full name and order number. A Kraken Golf customer service agent will respond with full instructions.
If you have additional questions, please contact us at info@krakengolf.com.
let's build something 1 of 1
Custom putters start at $899, which includes all engravings, leather grip and a headcover from current stock. They go higher with requests for custom necks, inlays and exotic metals. Please submit this form and I will respond via email with next steps!
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Acushnet, MA 02743