Returns and Exchanges
All limited edition products and customized items are final sale, nonrefundable and cannot be returned for store credit. All stock products may be returned no later than 14 days upon receipt of shipment. All merchandise must be in “like new” condition and must contain all original packaging materials, components and accessories.
DAMAGED ITEM POLICY
All damaged or faulty items received must be documented and notice received within 2 days of receipt of shipment. Our customer service team will provide a pre-paid shipping label for your convenience. Item(s) must be sent within 5 business days. Upon receipt, a member of the Kraken Golf team will make best efforts to repair the item(s). If repair cannot be made, a replacement will be sent at no additional charge. Due to the limited nature of most items, if a replacement is unavailable you will be refunded in full.
Please allow 1 to 2 billing cycles for the credit to appear on your statement.
HOW TO INITIATE A RETURN
Simply email email@example.com with your full name and order number. A Kraken Golf customer service agent will respond with full instructions.
If you have additional questions, please contact us at firstname.lastname@example.org.