Refund policy

Refund Policy – No Bogey Guarantee

At Kraken Golf, every purchase is protected by our No Bogey Guarantee. If you’re not 100% happy with your order, we’ll make it right.

Returns & Refunds

  • You have 30 days after receiving your item to request a return for a full refund.

  • After 30 days, you can still request a free exchange, replacement, or store credit.

  • To be eligible, items must be returned in the same condition you received them—unused, with tags, and in original packaging.

Exchanges

  • Exchanges are always free. If something isn’t right, we’ll swap it out.

How to Start a Return or Exchange

Email info@krakengolf.com with your order number and request. We’ll send you a prepaid return label and instructions.


Send returns to:
Kraken Golf
873 Main Street
Acushnet, MA 02743

Items sent back without requesting a return first will not be accepted.

Damages & Issues

Inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We’ll resolve the issue quickly.

Exceptions / Non-Returnable Items

  • Custom or personalized items may only qualify for exchange or store credit.

  • Gift cards are non-returnable.

European Union Customers

If your order ships into the EU, you have a 14-day cooling off period to cancel or return your order for any reason. Items must be unused, with tags, and in original packaging.

Refunds

Once we receive and inspect your return, we’ll confirm approval. Approved refunds are issued to your original payment method within 10 business days.
If more than 15 business days pass after approval, contact info@krakengolf.com